Privacy Policy

Date: 12/09/2025
Last Updated: 12/09/2025

CompuCare is committed to protecting the privacy and security of our clients, partners, and users. This Privacy Policy explains how we collect, use, store, and protect personal information in the course of providing IT support services to businesses and individuals.

1. Information We Collect

We may collect and process the following types of information:

Business Information: Company name, contact details, billing information, and service records.
Personal Information: Name, job title, email address, phone number, and login credentials (where necessary to provide support).
Technical Information: Device details, system logs, IP addresses, software configurations, and other technical data relevant to diagnosing and resolving issues.
Support Records: Notes, chat transcripts, emails, and call recordings related to customer support requests.

2. How We Use Information

We use collected information for the following purposes:

To provide IT support and managed services.
To diagnose, troubleshoot, and resolve technical issues.
To improve our services and ensure system reliability.
To communicate with clients regarding service updates, invoices, and account matters.
To comply with legal and regulatory obligations.

We will not use personal data for marketing purposes without consent.

3. Sharing of Information

We do not sell or rent client data. We may share information only in the following cases:

Service Providers: With trusted third-party vendors who assist us in delivering services (e.g., cloud providers, software partners).
Legal Obligations: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, client data may be transferred as part of business continuity.

4. Data Security

We implement industry-standard measures to safeguard personal and business data, including:

Encryption of data in transit and at rest where applicable.
Access controls and authentication mechanisms.
Regular monitoring and security assessments.

While we take every reasonable step to protect data, no system is 100% secure.

5. Data Retention

We retain personal and business information only as long as necessary to:

Deliver IT support services.
Comply with legal, tax, and contractual obligations.
Resolve disputes and enforce agreements.

When no longer needed, data is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access to your personal information.
Correction of inaccurate or outdated information.
Request for deletion of personal data.
Restriction or objection to processing.
Data portability (where applicable).

Requests can be made by contacting us using the details below.

7. International Data Transfers

If you are located outside [Your Country], your information may be transferred and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect such data.

8. Cookies and Tracking

If our website uses cookies or similar technologies, they may be used to improve site performance, enhance user experience, and analyze traffic. Users can manage cookie preferences through their browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on our website with a new “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CompuCare Malta
info@ccsmalta.com

99082128